Frequently Asked Questions

To report an injured/sick animal to RESQ, please call us on 9890999111. The RESQ Phone is operative from 10:00 am to 5:00 pm daily, 365 days a year. Please note that sometimes, we may experience a high volume of calls, which is why our number may be busy. Please keep trying, and we’ll do our best to assist you further.

To successfully report a case, you will need to provide your name, contact details, location of the animal, a photo of the animal (shared via WhatsApp) along with a short description about the condition of the animal in question.

If you cannot wait with the animal until our ambulance arrives, you can ask a nearby vendor, security guard or shopkeeper to keep an eye on the animal and provide their phone numbers to our Rescue Coordinator.

If a case about an injured/sick animal has been reported multiple times by different individuals, the case will get registered and linked to the first received report and successful contact.

Our Ambulance will be dispatched as soon as possible depending on the severity of the emergency and cases that have been lined up for the day. We have extremely limited resources and only 2 ambulances that attend to the majority of animal distress calls within the city, and do our best to attend to cases as soon as we are able. 

Our Ambulance Team will call you an hour or sometimes half an hour in advance to inform you that they are about to attend to your reported case.

In case our number is temporarily unreachable and you are unable to transport the animal yourself, please contact Mahesh (+91 95524 72550) or Balu (+91 80070 08698), both of whom run private ambulances in Pune city. You are encouraged to bring injured animals to the RESQ Centre for treatment (our opening hours are from 11:00 am to 5:00 pm), but please note that we cannot always guarantee animal admission as this is dependent on staff and space constraints at the Centre. As such, please be prepared to take the animal back with you after treatment has been administered.

Due to a high volume of calls, our number is sometimes busy. If you intend to bring an animal directly to the RESQ Centre, please email us on info@resqct.org to inform us so that our team can be prepared for your arrival.

RESQ is a non-profit organisation that works towards helping injured street animals (i.e, animals with no one to claim them). However, we also run a Pet Clinic that provides treatment to private (not homeless/stray) animals at nominal rates. If you would like to have your pet treated at our Clinic, please do not call us to report the case. Instead, please SMS us on 9890999111 or write to us on info@resqct.org and we will get back to you with an appointment as soon as possible.

Absolutely! We have an open-door policy and welcome visitors on all days of the week from 11:00am to 5:00pm. We conduct Guided Visits which involve tours of the RESQ Centre and personalised introductions to some of our wonderful animals at 11:00 am and 4:00 pm every day. To arrange for a visit or request for more information, please write to us at info@resqct.org

We are located on a hill just off the Paud-Mulshi road and a little ahead of Ambrosia Resort in Bhugaon. You can navigate to our address via Google Maps here: www.resqct.org/contact

Yes, the RESQ Centre is accessible by a permanent road.

There is no direct public transport to the RESQ Centre. Public buses come as far as Chandni Chowk from where on you can either walk (4km), hitch a ride, or use a Tum-Tum autorickshaw. You may also like to consider using Uber or Ola taxis, which operate both to and from the RESQ Centre during our working hours.

Yes, we are open on all days of the year, barring unforeseen circumstances.

We’d love to show you around the RESQ Centre. We conduct Guided Visits of the Centre every day at 11:00 am and 4:00 pm, during which you will receive a tour of our facilities, meet some of our wonderful animals, and even be able to feed them treats out of a RESQ treat bucket! To book a Guided Visit with us or to pre-book a treat bucket, please write to us on info@resqct.org, and we would be happy to arrange the same.

Yes, tea and basic snacks can be purchased at the RESQ Centre for a fixed price.

At the RESQ Centre, while the pathways can be travelled by wheelchairs or walkers, the journey around the Centre is long and bumpy in some places. Apologies but, at this point in time, we do not have a toilet with disability access.

No, we discourage you from visiting with your pet, as the RESQ Centre is an animal hospital and rehabilitation Centre and the chances of your pet contracting infections or diseases at the Centre are high.

Our animals love human interaction, and adore playing with our visitors. However, please note that you will need to ensure your anti-rabies vaccinations are up to date in order to interact with our RESQ dogs and cats. This protocol is in place for your own safety and well-being.

Absolutely! Please write to us at info@resqct.org and we will do our best to accommodate your request.

Thank you for wanting to donate for our RESQ animals! Please visit www.resqct.org/donate to find the various donation options.

Thank you for wanting to sponsor an animal! Our animals need all the love and support they can get. Please visit www.resqct.org/sponsor if you wish to sponsor an animal that is currently recovering at the RESQ Centre.

Thank you for wanting to sponsor a project! RESQ Projects can range from mass anti-rabies vaccination drives to food, medicines, ambulance fuel, and important items such as heaters and e-collars for the animals recovering at RESQ. To sponsor a particular cause or project at RESQ, please visit www.resqct.org/sponsor-projects

Unless you have used a direct link to contribute towards a particular animal or project, your contribution is used for the general maintenance of the RESQ Centre and towards the upkeep of the various animals living and recovering at RESQ.

You will be emailed a digital receipt within 72 hours from the date of your monetary donation.

A digital receipt will be sent on the email ID provided by you at the time of the online donation transaction.

Yes! If you are an Indian donor using a local platform such as netbanking, cash, cheque or PayU, your monetary donation to RESQ entitles you to the 50 % tax exemption clauses provided under the 80 (G) of the Income Tax Act, 1961. Please note that international payment platforms such as PayPal do not qualify for the exemption under 80 (G).

We frequently require several in-kind donations at the RESQ Centre. Currently, we have two drop-off addresses (one in Ashok Nagar and another in Bavdhan), and also run a Donation Pickup service across the city. Our supporters often order items on Amazon and enter either of our drop-off addresses, or avail of our Donation Pickup van. You are also more than welcome to bring items with you when you visit the RESQ Centre, if convenient. For more information on items we need on a daily basis, please visit www.resqct.org/donate or write to us at info@resqct.org. Thank you for your support!

Yes, we do! For a complete list of items we currently need at RESQ, please visit:

1. RESQ Website Wishlist - www.resqct.org/donate

2. Amazon Wishlist - https://www.amazon.in/gp/registry/wishlist/1IHTWOLU9J8N

Our drop-off addresses are:

- Plot No. 3906, Paud Mulshi Road, near 115 Hilltown, near Chandni Chowk, Pune - 411022  (The following page will help you navigate to us: https://www.resqct.org/contact). Drops can be made here from any time between 10:00 am to 5:00 pm. Please drop us an email on info@resqct.org prior to your visit, so that our team can be prepared for your arrival. 

- 5, Vikas, Ashok Nagar, Off Range Hills Road, Pune - 411007 (Please find the following GPS coordinates, which will lead you to the exact location: https://goo.gl/maps/R7p7zK3fQBB2). Drops can be made any time from 9:00 am to 10:00 pm at this address.

Yes, we would be happy to collect donations from your address. Please write to us on info@resqct.org with your contact information, and we will arrange for a pickup based on your convenience. Our Donation Pickup Van functions on Monday, Tuesday, Wednesday, Thursday, and Saturday from 12:00 pm to 5:00 pm. Please note that we will require at least 48 hours to process your kind request. Thank you for your patience and generosity.

Thank you for wanting to donate to RESQ! Unfortunately, PayTM and Google Pay do not permit NGO or enterprise accounts to register with them, and so we are unable to receive donations via either of these platforms. Currently, we are able to accept donations via PayU, PayPal, NEFT/IMPS transfer, cheque, and cash or card swipe at the RESQ Centre. Please visit www.resqct.org/donate for more information.

Thank you for wanting to raise funds for our animals! We appreciate your initiative to want to help us. If you require any guidance or help with your fundraiser, please email us on info@resqct.org and we will get back to you as soon as possible.

We run a program called Friends of RESQ, wherein companies, entrepreneurs and organisations can associate with us in whatever way is most feasible to them. Help is always welcome at RESQ, be it monetary or in-kind! Please write to us at info@resqct.org for more information on how to associate with us. Thank you for wanting to help our animals.

Apart from fundraising for RESQ and joining the Friends of RESQ Programme, you can also help us by keeping donation boxes, RESQ brochures and promotional material at your shop/premises! If this is something you'd like to do, please write to us at info@resqct.org. Thank you for wanting to help!

Thank you for wanting to dedicate your time and efforts to our animals! To volunteer at RESQ, please fill in the form provided on www.resqct.org/volunteer

Yes, you can! Please write to us at volunteer@resqct.org for more information about how to enroll as a RESQ volunteer.

Yes, we welcome group volunteers from corporate organisations. To know more and to decide on compatible dates for volunteering at the RESQ Centre, please write to us at volunteer@resqct.org

Yes, we do. In order to successfully complete the internship program at RESQ, the intern will need to complete a minimum of 120 hours of active participation in the day-to-day running of the Centre within 30 days.

Yes, though please note that you are required to complete a minimum of 30 hours in order to receive a certificate. If you have completed 30 hours of volunteering at the Centre, please write to us at volunteer@resqct.org in order to request a certificate.

As a volunteer at RESQ, most of your initial duties will involve helping out with day-to-day activities at the Centre, walking and de-ticking dogs, organising non-medical stock, grooming and bathing animals, etc. If you display an aptitude for a particular task, you will be assigned to that more frequently so as to hone your skills in a hands-on, practical environment. If you find yourself more drawn to a particular task or are uncomfortable with a certain activity or animal, you are encouraged to voice your concern so we may reassign you to a different task instead.

Thank you for submitting your form! Our Volunteer Coordinator will contact you via phone within 2 to 3 days in order to learn more about you and the kind of activities you are interested in participating in. Next, you will be invited to attend a Volunteer Induction session at the RESQ Centre, after which you will be an official RESQ volunteer!

Please note that you cannot begin volunteering with us until you have attended Induction, as this session is crucial towards your safety and overall understanding of the work involved at RESQ.

If you have come across an injured/sick animal, please contact us immediately and we will do our best to help: 9890999111

Yes, you are more than welcome to sponsor the treatment and upkeep of animals reported by you. Please find the animal’s profile on www.resqct.org/sponsor or write to us on info@resqct.org for the same. Thank you for wanting to help!

We regret that we cannot provide treatment updates via e-mail or phone. If you would like to receive an update about the animal you reported to us, please write to us at info@resqct.org for an appointment with our vets, who will give you a complete update on the animal’s health. Kindly ensure you are carrying your RESQ Declaration Form (signed by you at the time of rescue/handover), which contains your animal’s RESQ Management System number.

Yes, you are welcome to visit the animal on any day of the week between 11:00am to 5:00pm. Kindly ensure you write to us at info@resqct.org in advance to inform us of your intent to visit.

As we are an animal hospital and thus lack the resources to pursue legal action, please reach out to Vineeta.hawo@gmail.com immediately and they will be able to guide you further.

RESQ is an animal hospital and rehabilitation centre for injured/sick street animals. We therefore do not shelter healthy animals. This protocol is in place for their own safety.

Thank you for choosing to adopt a rescued animal! Please visit www.resqct.org/adopt to know more about adoptions at RESQ. For a list of animals currently awaiting adoption, please click here: www.resqct.org/adopt-animals

For any adoptions-related queries, please write to us at adoptions@resqct.org and our team will be happy to help guide you further.

Step 1: For dog or cat adoptions, please fill in our adoption form on www.resqct.org/adopt and await a reply to schedule a visit to the RESQ Centre to meet the animals up for adoption. For other animals, please write to us directly at adoptions@resqct.org

Step 2: A house check or video call is conducted by the Adoptions Coordinator. 

Step 3: Provide the required official documents and take home your RESQ animal!

Photocopies of current and existing address and ID proofs. If additional documentation is required, our Adoptions Coordinator will request this well in advance.

Unfortunately, we cannot share adoption appeals for animals we have not personally treated or assessed. This is because we cannot personally vouch for the temperament or health of the animals in question. We can, however, send you a list of forums and resources in order to help you get your animal adopted. Please write to us on info@resqct.org to request for the same.

Please write to us on info@resqct.org and we will do our best to guide you further.

We hope you understand that one of our top priorities is to help the injured/sick street animals currently recovering at RESQ. You can, however, email us at info@resqct.org and we will send you a list of Facebook forums wherein you can post about your situation and possible adopters can contact you about adopting the animal/pet.