Frequently Asked Questions

Click Section to view FAQ's

Q.1 I have been trying to contact you via phone but can’t get through. What should I do?
Please call us on 9890999111. The RESQ Phone is operative from 10:00 am to 5:00 pm daily, 365 days a year. Sometimes, we may experience a high volume of calls, which is why our number may be busy. Please try again, and we’ll be sure to assist you with your query.
Q.2 I found some stray puppies on the road. Can I bring them to the RESQ Centre?
If the puppies appear to be injured/in need of medical assistance, please call us on 9890999111 and we will do our best to help.
Q.3 Can I bring an injured/sick animal to the RESQ Centre directly?
To bring an injured/sick animal to the RESQ Centre, it is mandatory to first report the case by calling us on 9890999111. Once cleared by the Rescue Coordinator, you can then transport the injured/sick animal to the RESQ Centre.
Q.4 Do you conduct education/awareness programs?

Yes, we conduct education/awareness programs frequently at schools, colleges, institutes and at the RESQ Centre on request. If you’d like to arrange a school visit/awareness program for your organization, please write to us at info@resqct.org

Q.5 I want to start my own animal rescue Centre. Can you guide me?

If you wish to start your own animal rescue centre, you can email us at info@resqct.org and we will be happy guide you through the basics.

Q.1 How can I report an injured/sick animal?

To report an injured/sick animal to RESQ, please call us on 9890999111. The RESQ Phone is operative from 10:00 am to 5:00 pm daily, 365 days a year. Please note that sometimes, we may experience a high volume of calls, which is why our number may be busy. Please keep trying, and we’ll do our best to assist you further.

Q.2 What information will I need to provide when reporting an injured/sick animal to RESQ?

To successfully report a case, you will need to provide your name, contact details, location of the animal, a photo of the animal (shared via WhatsApp) along with a short description about the condition of the animal in question.

Q.3 What if I cannot wait with the animal until your ambulance arrives?

If you cannot wait with the animal until our ambulance arrives, you can ask a nearby vendor, security guard or shopkeeper to keep an eye on the animal and provide their phone numbers to our Rescue Coordinator.

Q.4 What if an animal has been reported multiple times by different individuals?

If a case about an injured/sick animal has been reported multiple times by different individuals, the case will get registered and linked to the first received report and successful contact.

Q.5 How long does your team take to respond?

Our Ambulance will be dispatched as soon as possible depending on the severity of the emergency and cases that have been lined up for the day. We have extremely limited resources and only 2 ambulances that attend to the majority of animal distress calls within the city, and do our best to attend to cases as soon as we are able. 

Q.6 Will I be informed when your ambulance is about to arrive to administer aid to the injured/sick animal?

Our Ambulance Team will call you an hour or sometimes half an hour in advance to inform you that they are about to attend to your reported case.

Q.7 I want to bring an injured animal to RESQ, but I don’t have a car and your number is unreachable. What should I do?

In case our number is temporarily unreachable and you are unable to transport the animal yourself, please contact Mahesh (+91 95524 72550) or Balu (+91 80070 08698), both of whom run private ambulances in Pune city. You are encouraged to bring injured animals to the RESQ Centre for treatment (our opening hours are from 11:00 am to 5:00 pm), but please note that we cannot always guarantee animal admission as this is dependent on staff and space constraints at the Centre. As such, please be prepared to take the animal back with you after treatment has been administered.

Due to a high volume of calls, our number is sometimes busy. If you intend to bring an animal directly to the RESQ Centre, please email us on info@resqct.org to inform us so that our team can be prepared for your arrival.

Q.8 Can I report a case about my injured/sick pet?

RESQ is a non-profit organisation that works towards helping injured street animals (i.e, animals with no one to claim them). However, we also run a Pet Clinic that provides treatment to private (not homeless/stray) animals at nominal rates. If you would like to have your pet treated at our Clinic, please do not call us to report the case. Instead, please SMS us on 9890999111 or write to us on info@resqct.org and we will get back to you with an appointment as soon as possible.

Q.1 Can I visit the RESQ Centre?

Absolutely! We have an open-door policy and welcome visitors on all days of the week from 11:00am to 5:00pm. We conduct Guided Visits which involve tours of the RESQ Centre and personalised introductions to some of our wonderful animals at 11:00 am and 4:00 pm every day. To arrange for a visit or request for more information, please write to us at info@resqct.org

Q.2 Where is the RESQ Centre located?

We are located on a hill just off the Paud-Mulshi road and a little ahead of Ambrosia Resort in Bhugaon. You can navigate to our address via Google Maps here: www.resqct.org/contact

Q.3 Is the RESQ Centre accessible by a vehicle?

Yes, the RESQ Centre is accessible by a permanent road.

Q.4 Can I use public transport to reach the RESQ Centre?

There is no direct public transport to the RESQ Centre. Public buses come as far as Chandni Chowk from where on you can either walk (4km), hitch a ride, or use a Tum-Tum autorickshaw. You may also like to consider using Uber or Ola taxis, which operate both to and from the RESQ Centre during our working hours.

Q.5 Are you open on all days?

Yes, we are open on all days of the year, barring unforeseen circumstances.

Q.6 Can I get a tour of the RESQ Centre when I visit?

We’d love to show you around the RESQ Centre. We conduct Guided Visits of the Centre every day at 11:00 am and 4:00 pm, during which you will receive a tour of our facilities, meet some of our wonderful animals, and even be able to feed them treats out of a RESQ treat bucket! To book a Guided Visit with us or to pre-book a treat bucket, please write to us on info@resqct.org, and we would be happy to arrange the same.

Q.7 Can we buy food or beverages for ourselves at the RESQ Centre?

Yes, tea and basic snacks can be purchased at the RESQ Centre for a fixed price.

Q.8 What is the disability access at the RESQ Centre?

At the RESQ Centre, while the pathways can be travelled by wheelchairs or walkers, the journey around the Centre is long and bumpy in some places. Apologies but, at this point in time, we do not have a toilet with disability access.

Q.9 Can I visit the RESQ Centre with my pet?

No, we discourage you from visiting with your pet, as the RESQ Centre is an animal hospital and rehabilitation Centre and the chances of your pet contracting infections or diseases at the Centre are high.

Q.10 Can I play with your dogs and cats when I visit?

Our animals love human interaction, and adore playing with our visitors. However, please note that you will need to ensure your anti-rabies vaccinations are up to date in order to interact with our RESQ dogs and cats. This protocol is in place for your own safety and well-being.

Q.11 Can I celebrate my birthday at RESQ with the animals?

Absolutely! Please write to us at info@resqct.org and we will do our best to accommodate your request.

Q.1 How can I donate?

Thank you for wanting to donate for our RESQ animals! Please visit www.resqct.org/donate to find the various donation options.

Q.2 How can I sponsor a particular animal?

Thank you for wanting to sponsor an animal! Our animals need all the love and support they can get. Please visit www.resqct.org/sponsor if you wish to sponsor an animal that is currently recovering at the RESQ Centre.

Q.3 How can I sponsor a cause or project at RESQ?

Thank you for wanting to sponsor a project! RESQ Projects can range from mass anti-rabies vaccination drives to food, medicines, ambulance fuel, and important items such as heaters and e-collars for the animals recovering at RESQ. To sponsor a particular cause or project at RESQ, please visit www.resqct.org/sponsor-projects

 

Q.4 What is my monetary donation used for?

Unless you have used a direct link to contribute towards a particular animal or project, your contribution is used for the general maintenance of the RESQ Centre and towards the upkeep of the various animals living and recovering at RESQ.

Q.5 After making an online monetary donation, how soon will I receive my receipt?

You will be emailed a digital receipt within 72 hours from the date of your monetary donation.

Q.6 How will I receive my receipt?

A digital receipt will be sent on the email ID provided by you at the time of the online donation transaction.

Q.7 Do I get any tax exemptions on my monetary donations to RESQ?

Yes! If you are an Indian donor using a local platform such as netbanking, cash, cheque or PayU, your monetary donation to RESQ entitles you to the 50 % tax exemption clauses provided under the 80 (G) of the Income Tax Act, 1961. Please note that international payment platforms such as PayPal do not qualify for the exemption under 80 (G).

Q.8 Do you accept in-kind donations?

We frequently require several in-kind donations at the RESQ Centre. Currently, we have two drop-off addresses (one in Ashok Nagar and another in Bavdhan), and also run a Donation Pickup service across the city. Our supporters often order items on Amazon and enter either of our drop-off addresses, or avail of our Donation Pickup van. You are also more than welcome to bring items with you when you visit the RESQ Centre, if convenient. For more information on items we need on a daily basis, please visit www.resqct.org/donate or write to us at info@resqct.org. Thank you for your support!

Q.9 Do you have an online wishlist?

Yes, we do! For a complete list of items we currently need at RESQ, please visit:

1. RESQ Website Wishlist - www.resqct.org/donate

2. Amazon Wishlist - https://www.amazon.in/gp/registry/wishlist/1IHTWOLU9J8N

Q.10 What are your donation drop-off points?

Our drop-off addresses are:

- Plot No. 3906, Paud Mulshi Road, near 115 Hilltown, near Chandni Chowk, Pune - 411022  (The following page will help you navigate to us: https://www.resqct.org/contact). Drops can be made here from any time between 10:00 am to 5:00 pm. Please drop us an email on info@resqct.org prior to your visit, so that our team can be prepared for your arrival. 

- 5, Vikas, Ashok Nagar, Off Range Hills Road, Pune - 411007 (Please find the following GPS coordinates, which will lead you to the exact location: https://goo.gl/maps/R7p7zK3fQBB2). Drops can be made any time from 9:00 am to 10:00 pm at this address.

Q.11 Can you collect items/cash/cheques from my residence?

Yes, we would be happy to collect donations from your address. Please write to us on info@resqct.org with your contact information, and we will arrange for a pickup based on your convenience. Our Donation Pickup Van functions on Monday, Tuesday, Wednesday, Thursday, and Saturday from 12:00 pm to 5:00 pm. Please note that we will require at least 48 hours to process your kind request. Thank you for your patience and generosity.

Q.12 Do you have PayTM or Google Pay?

Thank you for wanting to donate to RESQ! Unfortunately, PayTM and Google Pay do not permit NGO or enterprise accounts to register with them, and so we are unable to receive donations via either of these platforms. Currently, we are able to accept donations via PayU, PayPal, NEFT/IMPS transfer, cheque, and cash or card swipe at the RESQ Centre. Please visit www.resqct.org/donate for more information.

Q.1 Hey, I want to fundraise for you!

Thank you for wanting to raise funds for our animals! We appreciate your initiative to want to help us. If you require any guidance or help with your fundraiser, please email us on info@resqct.org and we will get back to you as soon as possible.

Q.2 I own/represent a business and would like to help RESQ.

We run a program called Friends of RESQ, wherein companies, entrepreneurs and organisations can associate with us in whatever way is most feasible to them. Help is always welcome at RESQ, be it monetary or in-kind! Please write to us at info@resqct.org for more information on how to associate with us. Thank you for wanting to help our animals.

Q.3 Is there any other way in which I can help RESQ?

Apart from fundraising for RESQ and joining the Friends of RESQ Programme, you can also help us by keeping donation boxes, RESQ brochures and promotional material at your shop/premises! If this is something you'd like to do, please write to us at info@resqct.org. Thank you for wanting to help!

Q.1 How can I become a volunteer at RESQ?

Thank you for wanting to dedicate your time and efforts to our animals! To volunteer at RESQ, please fill in the form provided on www.resqct.org/volunteer

Q.2 I may have some sporadic free time (1 to 2 hours a week) to spare, can I come and volunteer at the RESQ Centre?

Yes, you can! Please write to us at volunteer@resqct.org for more information about how to enroll as a RESQ volunteer.

Q.3 Does RESQ cater to groups of volunteers from corporate entities?

Yes, we welcome group volunteers from corporate organisations. To know more and to decide on compatible dates for volunteering at the RESQ Centre, please write to us at volunteer@resqct.org

Q.4 Does RESQ run an official internship program?

Yes, we do. In order to successfully complete the internship program at RESQ, the intern will need to complete a minimum of 120 hours of active participation in the day-to-day running of the Centre within 30 days.

Q.5 Does RESQ provide official certificates to volunteers?

Yes, though please note that you are required to complete a minimum of 30 hours in order to receive a certificate. If you have completed 30 hours of volunteering at the Centre, please write to us at volunteer@resqct.org in order to request a certificate.

Q.6 What kind of activities are expected of volunteers?

As a volunteer at RESQ, most of your initial duties will involve helping out with day-to-day activities at the Centre, walking and de-ticking dogs, organising non-medical stock, grooming and bathing animals, etc. If you display an aptitude for a particular task, you will be assigned to that more frequently so as to hone your skills in a hands-on, practical environment. If you find yourself more drawn to a particular task or are uncomfortable with a certain activity or animal, you are encouraged to voice your concern so we may reassign you to a different task instead.

Q.7 I have filled in the volunteer form provided to me via email. What are the next steps?

Thank you for submitting your form! Our Volunteer Coordinator will contact you via phone within 2 to 3 days in order to learn more about you and the kind of activities you are interested in participating in. Next, you will be invited to attend a Volunteer Induction session at the RESQ Centre, after which you will be an official RESQ volunteer!

Please note that you cannot begin volunteering with us until you have attended Induction, as this session is crucial towards your safety and overall understanding of the work involved at RESQ.

Q.1 I’ve noticed an injured/sick animal, can you help me?

If you have come across an injured/sick animal, please contact us immediately and we will do our best to help: 9890999111

Q.2 Can I sponsor the treatment and upkeep of the animal reported by me?

Yes, you are more than welcome to sponsor the treatment and upkeep of animals reported by you. Please find the animal’s profile on www.resqct.org/sponsor or write to us on info@resqct.org for the same. Thank you for wanting to help!

Q.3 How can I get an update and view the case of the injured/sick animal reported by me?

We regret that we cannot provide treatment updates via e-mail or phone. If you would like to receive an update about the animal you reported to us, please write to us at info@resqct.org for an appointment with our vets, who will give you a complete update on the animal’s health. Kindly ensure you are carrying your RESQ Declaration Form (signed by you at the time of rescue/handover), which contains your animal’s RESQ Management System number.

Q.4 The injured/sick animal I had reported is admitted at the RESQ Centre for treatment. Can I visit it?

Yes, you are welcome to visit the animal on any day of the week between 11:00am to 5:00pm. Kindly ensure you write to us at info@resqct.org in advance to inform us of your intent to visit.

Q.5 I’ve witnessed someone being cruel to an animal. What should I do?

As we are an animal hospital and thus lack the resources to pursue legal action, please reach out to Vineeta.hawo@gmail.com immediately and they will be able to guide you further.

Q.6 Can you shelter a healthy animal for me?

RESQ is an animal hospital and rehabilitation centre for injured/sick street animals. We therefore do not shelter healthy animals. This protocol is in place for their own safety.

Q.7 How can I adopt a RESQ animal?

Thank you for choosing to adopt a rescued animal! Please visit www.resqct.org/adopt to know more about adoptions at RESQ. For a list of animals currently awaiting adoption, please click here: www.resqct.org/adopt-animals

For any adoptions-related queries, please write to us at adoptions@resqct.org and our team will be happy to help guide you further.

Q.8 What is the adoption procedure?

Step 1: For dog or cat adoptions, please fill in our adoption form on www.resqct.org/adopt and await a reply to schedule a visit to the RESQ Centre to meet the animals up for adoption. For other animals, please write to us directly at adoptions@resqct.org

Step 2: A house check or video call is conducted by the Adoptions Coordinator. 

Step 3: Provide the required official documents and take home your RESQ animal!

Q.9 What documents will be required to complete the adoption process?

Photocopies of current and existing address and ID proofs. If additional documentation is required, our Adoptions Coordinator will request this well in advance.

Q.10 I have an animal that is up for adoption. Can you share the post on your social media pages?

Unfortunately, we cannot share adoption appeals for animals we have not personally treated or assessed. This is because we cannot personally vouch for the temperament or health of the animals in question. We can, however, send you a list of forums and resources in order to help you get your animal adopted. Please write to us on info@resqct.org to request for the same.

Q.11 I love my pet but can no longer take care of him/her. If I am willing to pay for all the expenses of my pet, will you take it and keep it indefinitely?

Please write to us on info@resqct.org and we will do our best to guide you further.

Q.12 Can you help me get an animal or my pet adopted?

We hope you understand that one of our top priorities is to help the injured/sick street animals currently recovering at RESQ. You can, however, email us at info@resqct.org and we will send you a list of Facebook forums wherein you can post about your situation and possible adopters can contact you about adopting the animal/pet.