Frequently Asked Questions

Click Section to view FAQ's

General Enquiries

Q.1 I have been trying to contact you via phone but can’t get through. What should I do?

Please call us on 9890999111. The RESQ Phone is operative from 10:00 am to 5:00 pm daily, 365 days a year. Sometimes, we may experience a high volume of calls, which is why our number may be busy. Please try again, and we’ll be sure to assist you with your query.

Q.2 I found some stray puppies on the road. Can I bring them to the RESQ Centre?

If the puppies appear to be injured/in need of medical assistance, please call us on 9890999111 and we will do our best to help.

Q.3 Can I bring an injured/sick animal to the RESQ Centre directly?

To bring an injured/sick animal to the RESQ Centre, it is mandatory to first report the case by calling us on 9890999111. Once cleared by the Rescue Coordinator, you can then transport the injured/sick animal to the RESQ Centre.

Q.4 Do you conduct education/awareness programs?

Yes, we conduct education/awareness programs frequently at schools, colleges, institutes and at the RESQ Centre on request. If you’d like to arrange a school visit/awareness program for your organization, please write to us at info@resqct.org

Q.5 I want to start my own animal rescue Centre. Can you guide me?

If you wish to start your own animal rescue centre, you can email us at info@resqct.org and we will be happy guide you through the basics.

Webline

Q.1 How can I report an injured/sick animal?

Please report injured/sick animals on www.resqct.org/webline

Q.2 What are the mandatory fields I will need to fill while reporting an injured/sick animal on the webline?

To successfully report a case on the RESQ Webline, you will need to provide your name, contact details, location of the animal, a photo of the animal along with the ailment and a short description about the condition of the animal in question.

Q.3 What if I do not have the required/correct photo of the animal to report a case?

In case you do not have the required/correct photo, you can report the case using a dummy photo i.e. any alternative photo. However, please note that you will need to explain the situation and provide a detailed description of the animal’s condition in the message section.

Q.4 What if I’m facing internet network issues and thus cannot report a case?

In case you do not have access to the internet, please try using someone else’s phone to report the case.

Q.5 What if I cannot wait with the animal until your ambulance arrives?

If you cannot wait with the animal until our ambulance arrives, you can ask a nearby vendor or shopkeeper to keep an eye on the animal and provide their phone numbers to our Webline Coordinator.

Q.6 What if an animal has been reported multiple times on the webline by different individuals?

If a case about an injured/sick animal has been reported multiple times by different individuals, the case will get registered and linked to the first received webline report and successful contact.

Q.7 What if I am unable to answer the acknowledgement call made by your Webline Coordinator after a case has been reported?

You need to report the case once again as, in situations where we are unable to establish contact, the webline report is automatically closed.

Q.8 How long does your team take to respond?

During the day, barring any unforeseen circumstances, the Webline Coordinator will establish contact within the hour. At night, depending on the severity of the emergency, our team will respond as soon as we are able.

Q.9 Will we be informed when your ambulance is about to arrive to administer aid to the injured/sick animal?

Our Onsite Team drivers will call you an hour or sometimes half an hour in advance to inform you that they are about to attend to your reported case.

Q.10 I want to bring an injured animal to RESQ, but I don’t have a car and your webline is closed. What should I do?

In case our webline is temporarily closed and you are unable to transport the animal yourself, please contact Mahesh (+91 95524 72550) or Balu (+91 80070 08698), both of whom run private ambulances in Pune city. You are encouraged to bring injured animals to the RESQ Centre for treatment (our opening hours are from 10:00 am to 5:00 pm), but please note that we cannot always guarantee animal admission as this is dependent on staff and space constraints at the Centre.

Q.11 Can I report a case about my injured/sick pet?

RESQ is a non-profit organisation that works towards helping injured street animals (i.e, animals with no one to claim them). However, we also run a Charity Clinic that provides treatment to private (not homeless/stray) animals at nominal rates. If you would like to have your pet treated at our Charity Clinic, please do not report the case on our webline. Instead, write to us on info@resqct.org and we will get back to you with an appointment as soon as possible.

Visiting the RESQ Centre

Q.1 Can I visit the RESQ Centre?

Yes, we have an open-door policy and welcome visitors on all days of the week from 10:00am to 5:00pm.

Q.2 Where is the RESQ Centre located?

We are located on a hill just off the Paud-Mulshi road and a little ahead of Ambrosia Resort in Bhugaon. You can navigate to our address via Google Maps here: www.resqct.org/contact

Q.3 Is the RESQ Centre accessible by a vehicle?

Yes, the RESQ Centre is accessible by a permanent road.

Q.4 Can I use public transport to reach the RESQ Centre?

There is no direct public transport to the RESQ Centre. Public buses come as far as Chandni Chowk from where on you can either walk (4km), hitch a ride, or use a Tum-Tum autorickshaw. You may also like to consider using Uber or Ola taxis, which operate both to and from the RESQ Centre during our working hours.

Q.5 Are you open on all days?

Yes, we are open on all days of the year, barring unforeseen circumstances.

Q.6 Can I get a tour of the RESQ Centre when I visit?

We’d love to show you around the RESQ Centre. We conduct Centre Tours every day at 10:00 am, 12:00 pm, 2:00 pm, and 4:00 pm. Kindly note that the 10:00 am slot is not available on Sundays. To book a Centre Tour with us, please write to us on info@resqct.org, and we would be happy to arrange the same.

Q.7 Can we buy food or beverages for ourselves at the RESQ Centre?

Yes, tea and basic snacks can be purchased at the RESQ Centre for a fixed price.

Q.8 What is the disability access at the RESQ Centre?

At the RESQ Centre, while the pathways can be travelled by wheelchairs or walkers, the journey around the Centre is long and bumpy in some places. Apologies but, at this point in time, we do not have a toilet with disability access.

Q.9 Can I visit the RESQ Centre with my pet?

No, we discourage you from visiting with your pet, as the RESQ Centre is an animal hospital and rehabilitation Centre and the chances of your pet contracting infections or diseases at the Centre are high.

Q.10 Can I play with your dogs and cats when I visit?

Our animals love human interaction, and adore playing with our visitors. However, please note that you will need to ensure your anti-rabies vaccinations are up to date in order to interact with our RESQ dogs and cats. This protocol is in place for your own safety and well-being.

Q.11 Can I celebrate my birthday at RESQ with the animals?

Absolutely! Please write to us at info@resqct.org and we will do our best to accommodate your request.

Donating to RESQ

Q.1 How can I donate?

Thank you for wanting to donate for our RESQ animals. Please visit www.resqct.org/donate to find the various donation options.

Q.2 How can I sponsor a particular animal or cause?

Thank you for wanting to sponsor an animal. Please visit www.resqct.org/sponsor-adopt if you wish to sponsor an animal at the RESQ Centre.

Q.3 What is my monetary donation used for?

Unless you have used a direct link to contribute towards a particular animal or project, your contribution is used for the general maintenance of the RESQ Centre and towards the upkeep of the various animals living and recovering at RESQ.

Q.4 After making an online monetary donation, how soon will I receive my receipt?

You will be emailed a digital receipt within 72 hours from the date of your monetary donation.

Q.5 How will I receive my receipt?

A digital receipt will be sent on the email ID provided by you at the time of the online donation transaction.

Q.6 Do I get any tax exemptions on my monetary donations to RESQ?

Yes, your monetary donation to RESQ entitles you to the tax exemption clauses provided under the 80 (G) of the Income Tax Act, 1961. Please note that donations made through PayPal qualify for 50% exemption under 80(G).

Q.7 Do you accept in-kind donations?

We frequently require several in-kind donations at the RESQ Centre. Currently, we have two drop-off addresses (one in Ashok Nagar and another in Bavdhan), and also run a Donation Pickup service across the city. Our supporters often order items on Amazon and enter either of our drop-off addresses, or avail of our Donation Pickup van. You are also more than welcome to bring items with you when you visit the RESQ Centre, if convenient. For more information on items we need on a daily basis, please visit www.resqct.org/donate or write to us at info@resqct.org. Thank you for your support!

Q.8 Can you collect items/cash/cheques from my residence?

Yes, we would be happy to collect donations from your address. Please write to us on info@resqct.org with your contact information, and we will arrange for a pickup based on your convenience. Our Donation Pickup Van functions on Monday, Tuesday, Wednesday, Thursday, and Saturday from 12:00 pm to 5:00 pm. Please note that we will require at least 48 hours to process your kind request. Thank you for your patience and generosity.

Q.9 Do you have PayTM?

Thank you for wanting to donate to us, but we are unable to receive donations via PayTM. Currently, we are able to accept donations via PayU (www.resqct.org/donate), PayPal, NEFT/IMPS transfer, cheque, and cash or card swipe at the RESQ Centre.

Fundraising

Q.1 Hey, I want to fundraise for you!

Thank you for wanting to raise funds for our animals. We appreciate your initiative to want to help us. If you require any guidance or help with your fundraiser, please feel free to email us at info@resqct.org and we will get back to you as soon as we are able.

Q.2 I own/represent a business and would like to help RESQ.

We run a program called Friends of RESQ, wherein companies, entrepreneurs and organisations can associate with us in whatever way is most feasible to them. Help is always welcome at RESQ, be it monetary or in-kind. Please write to us at info@resqct.org for more information.

VOLUNTEERING

Q.1 How can I become an official volunteer at RESQ?

Please write to us at info@resqct.org, and we will send you an official invite to the RESQ Membership Program.

Q.2 I may have some sporadic free time (1 to 2 hours a week) to spare, can I come and volunteer at the RESQ Centre?

Yes, you can! Please write to us at info@resqct.org for more information about how to enroll as a RESQ volunteer.

Q.3 Does RESQ welcome mass volunteers from corporate entities?

Yes, we welcome mass volunteers from corporate entities. To know more and to decide on compatible dates for volunteering at the RESQ Centre, please write to us at info@resqct.org

Q.4 Does RESQ run an official internship program?

Yes, we do. In order to successfully complete the internship program at RESQ, the intern will need to complete a minimum of 120 hours of active participation in the day-to-day running of the Centre within 30 days.

Q.5 Does RESQ provide official certificates to volunteers?

Yes, though please note that you are required to complete a minimum of 30 hours in order to receive a certificate. If you have completed 30 hours of volunteering at the Centre, please write to us at info@resqct.org in order to request a certificate.

Q.6 I want to volunteer, but I don’t live in Pune… how can I join you?

We welcome distance volunteers from all parts of the globe. Please write to us at info@resqct.org for more information on the same.

Q.7 What kind of activities are expected of volunteers?

As a volunteer at RESQ, most of your initial duties will involve helping out with day-to-day activities at the Centre, walking and de-ticking dogs, organising non-medical stock, grooming and bathing animals, etc. If you display an aptitude for a particular task, you will be assigned to that more frequently so as to hone your skills in a hands-on, practical environment. If you find yourself more drawn to a particular task or are uncomfortable with a certain activity or animal, you are encouraged to voice your concern, and we will reassign you to a different task instead.

Q.8 I have filled in the volunteer form provided in my Membership Invite email, but no one has contacted me yet. What are the next steps?

In order to confirm your acceptance of our Membership Invite, you are required to RSVP your intent to attend Membership Induction. We conduct Membership Induction on every Sunday at 11:00 am sharp at the RESQ Centre. If you’d like to attend this session, please write to us at info@resqct.org to inform us of the same. Please note that you cannot volunteer with us until you have attended Induction, as this session is crucial towards your safety and overall understanding of the work involved.

ANIMAL-RELATED QUERIES

Q.1 I’ve noticed an injured/sick animal, can you help me?

If you have come across an injured/sick animal, please use our webline to report the case: www.resqct.org/webline

Q.2 Can I sponsor the treatment and upkeep of the animal reported by me?

Yes, you can sponsor the treatment and upkeep of the animal reported by you. Please find the animal’s profile on www.resqct.org/sponsor or write to us on info@resqct.org for the same. Thank you for wanting to help!

Q.3 I’ve witnessed someone being cruel to their animal, what should I do?

Please reach out to SAS (Society for Animals Safety) immediately on http://sasindia.org/contact/

Q.4 Can you shelter a healthy animal for me?

RESQ is an animal hospital and rehabilitation Centre for injured/sick street animals. We therefore do not shelter healthy animals. This protocol is in place for their own safety.

Q.5 I love my pet but can no longer take care of him/her. If I am willing to pay for all the expenses of my pet, will you take it and keep it indefinitely?

Please write to us on info@resqct.org and we will do our best to guide you further.

Q.6 How can I adopt a RESQ animal?

Please visit www.resqct.org/adopt to know more about adoptions at RESQ or write to us at adoptions@resqct.org. For a list of animals awaiting adoption at RESQ, please browse through this Facebook album: www.facebook.com/pg/resqct/photos/?tab=album&album_id=10156529698366101

Q.7 What is the adoption procedure?

Step 1: Fill in our dog adoption form (https://goo.gl/forms/UimBtleNk8K0h7Bp1) or cat adoption form (https://goo.gl/forms/DK4Ex3CRUyJFSbSj1) and await a reply to schedule a visit to the RESQ Centre to meet the animals up for adoption. For other animals, please write to us directly at adoptions@resqct.org

Step 2: A house check or video call is conducted by the Adoptions Coordinator.

Step 3: Provide the required official documents and take home your RESQ animal!

Q.8 What documents will be required to complete the adoption process?

Photocopies of current and existing address and ID proofs. If additional documentation is required, our Adoptions Coordinator will request this well in advance.

Q.9 I have an animal that is up for adoption. Can you please share the post on your social media pages?

Unfortunately, we cannot share adoption appeals for animals we have not personally treated or assessed. This is because we cannot personally vouch for the temperament or health of the animals in question. We can, however, send you a list of forums and resources in order to help you get your animal adopted. Please write to us on info@resqct.org to request for the same

Q.10 Can you help me get an animal or my pet adopted?

We hope you understand that one of our top priorities is to help the injured/sick street animals currently recovering at RESQ. You can, however, email us at info@resqct.org and we will send you a list of Facebook forums wherein you can post about your situation and possible adopters can contact you about adopting the animal/pet.

Q.11 How can I get an update and view the case of the injured/sick animal reported by me?

We regret that we cannot provide treatment updates via e-mail or phone. If you would like to receive an update about the animal you reported to us, please write to us at info@resqct.org for an appointment with our vets, who will give you a complete update on the animal’s health. Kindly ensure you are carrying your RESQ Declaration Form (signed by you at the time of rescue/handover), which contains your animal’s RESQ Management System number.

Q.12 The injured/sick animal I had reported is admitted at the RESQ Centre for treatment. Can I visit it?

Yes, you can visit the animal any day of the week between 10:30am to 5:00pm. Kindly ensure you write to us at info@resqct.org to inform us of your intent to visit.