Helpines: We receive between 80-150 calls on our helplines on a daily basis. Please be patient if our lines are busy.
Response: Based on our current resources available to RESQ:
Our Technical Animal Rescue team (For ANY animal stuck in difficult situations - heights, underground situations - drains, water tanks etc.) and RESQ Wildlife will be responsive at all times.
Due to high requirement of space required for critical animals, all our resources for Domestic Animals are being completely utilised for Admissions/ In-Patient Hospital Care (animals admitted for treatment, surgery and post-operative care) and Sanctuary Animal care. We DO NOT operate a walk-in Treatment Clinic (OPD). However, our RESQ teams and ambulances always respond to injured and sick domestic animal cases when we have Hospital Admission space available.
Emails: We have a limited team size whose maximum attention is focused on animals at the RESQ Centre, however, we most definitely reply to emails within 24-48 hours. Thank you for your patience.
Press and Media Enquiries: Please get in touch with us at firstname.lastname@example.org